FAQs

 1. What is Genuineblox:

Genuineblox serves two purposes: a marketplace with safe and high quality children's apparels and also a platform with top research based parenting tips.  
 
  •  A marketplace with safe and high quality children's apparels: Fellow mommy friends can come to Genuineblox to dress their children so they don't need to waste time looking.  Instead, they can utilize time to spend with their family or to focus on career advancement.  
  • -A platform which helps women grow: As a quantitative analyst, I love data and enjoy learning about the latest research.  Hence, I put together a directory of  top research oriented tips for parenting, career progression and many other topics that help women grow.  

 2. What is your policy for domestic shipping?

    Shipping within the U.S. 

  • Shipping on orders under USD 75 is a flat rate fee of USD 5
  • Shipping on orders at or above USD 75 is FREE

3. What is your policy for international shipping?

    International shipping: 

  • Shipping on orders under USD 50 is a flat rate fee of USD 20
  • Shipping on orders between USD 50 and USD 100 is a flat rate fee of USD 15
  • Shipping on orders between USD 100 and USD 200 is a flat rate fee of USD 10
  • Shipping on orders at or above USD 200 is FREE
  • Customer is responsible for customs, duties, and taxes

4. What is your policy for returns and exchange?

  • For a full refund please return the clothing within 30 days in their original condition with the tags on.
  • All sales are final on any merchandise sold at a discount.
  • We will gladly exchange your purchase at any time up to 45 days if they are defective or damaged.
  • If an exchange can't be made, store credit can be issued up to 45 days.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. What is Genuineblox rewards program?

At Genuineblox, we want you to have a great time when you shop with us.  Therefore, we've created Genuineblox Rewards Program to help you save.  You can earn points when you shop at Genuineblox or when you share or follow our website on Facebook or Twitter. The points you've earned translate into currency that you can use to shop in our store. 1000 points equals $10.  Points expire six months from the date they were first earned.  Please refer to our Rewards page for more details.  

 

 6. How do we contact you?

    If you have any questions, concerns or simply just want to say hi, email us at info@genuineblox.com or call us at 866-456-9588.  We will get back to you within 24 hours.  You can also utilize our "Contact  Us" page.  

 

 

 

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